Support
SAM SYSTEM / SUPPORT
Support that keeps your setup moving.
From first-time setup to a hardware issue or order question, find the right next step here. Start a ticket for a traceable conversation, or email the team directly.
A ticket number is sent to your email so you can return to the conversation.
START HERE
What can we help you with?
Choose the route that best matches your question. You’ll be taken to the right place to continue.
01 / PRODUCT
Setup & technical help
Need help with installation, configuration, or troubleshooting? Open a ticket and include the product name and details of the issue.
Start a support ticket02 / ORDER
Orders & product questions
For an order or product question, explain what you need help with in a support request. Email is also available if that’s easier.
Email the support team03 / RETURNS
Warranty & returns
Review the current Refund & Returns information. For help with a specific product, send the team a ticket with its details.
Read Refund & ReturnsCONTACT SUPPORT
Choose how to reach us.
Both routes create a ticket number you can use to follow your request.
METHOD 01 / SUPPORT PORTAL
Submit a support ticket
Create an account or log in, complete the contact form, and describe your request. Submit it to receive a unique ticket number by email.
01 Create or access your account
02 Describe the request
03 Submit and check your email
METHOD 02 / EMAIL
Write to the team
Send your request directly. An email automatically creates a support ticket, and you’ll receive a confirmation with its ticket number.
support@samsystemco.com
Include the product or order details relevant to your question so the request is easier to follow.
Compose an emailAFTER YOU SUBMIT
Your ticket stays within reach.
You can return to your request at any time using the support system.
Go to the support systemGOOD TO KNOW
A few quick answers.
The essentials for opening and following a support request.
Ask us by email
What should I include in my request?
Describe the product or order and the issue or question. If you’re troubleshooting, include what you’ve already tried and any useful context.
When do I receive my ticket number?
After you submit the support form, a unique ticket number is sent to your email. Email requests also create a ticket and receive a confirmation.
How do I follow up on a ticket?
Click View Ticket in your email, or log in to the support system using the same email address you used for the request. You can check status, reply, and add updates.
Can I contact support by email?
Yes. Send your request to support@samsystemco.com. A ticket is created automatically and a confirmation with the ticket number is sent to you.
BEFORE YOU BUY
Still choosing your next upgrade?
Browse the SamSystem shop, or email support with a product question.